PATIENTS SATISFACTION REGARDING CARE PROVISION IN MEDICAL OPD OF TWO HOSPITALS OF SIALKOT

Authors

  • Akram Saeed HOD & Professor of Community Medicine, Sialkot Medical College, Sialkot Author
  • Shahrukh Farukh Medical Officer BHU Ladhekay Uchay Author
  • Ashir Ahtesham MBBS Student, Ameer-ur Din Medical College, Lahore Author
  • Muhammad Hassan Shahzad MBBS Students, Islam Medical College, Sialkot Author
  • Muhammad Hamza Shahzad MBBS student, Akhter Saeed Medical College, Lahore Author
  • Moazzam Ali Bajwa MBBS Student, Sialkot Medical College, Sialkot Author
  • Akasha Noor MBBS Student, Sialkot Medical College, Sialkot Author
  • Vaneeza Noor MBBS Student, Sialkot Medical College, Sialkot Author
  • Ahmed Ijaz MBBS Student, Sialkot Medical College, Sialkot Author
  • Oman Malik MBBS Student, Sialkot Medical College, Sialkot Author
  • Sabeera Saliha MBBS Student, Sialkot Medical College, Sialkot Author
  • Zakria Siddiq MBBS Student, Sialkot Medical College, Sialkot Author
  • Muhammad Tahir MBBS Student, Sialkot Medical College, Sialkot Author
  • Fakeha Saman MBBS Student, Sialkot Medical College, Sialkot Author
  • Iqra Ahmed MBBS Student, Sialkot Medical College, Sialkot Author
  • Ayesha Basharat MBBS Student, Sialkot Medical College, Sialkot Author
  • Umer Afzal MBBS Student, Sialkot Medical College, Sialkot Author

DOI:

https://doi.org/10.60127/sjms.v1i4.15

Keywords:

cleanliness., privacy, score, satisfaction, Public Private Partnership

Abstract

The aim of this comparative study was to evaluate the level of patient satisfaction of medical OPD services of different hospitals of Sialkot. A Structured Questionnaire based Comparative, cross sectional study was conducted at medical outpatient departments of two (2) Hospitals, first, Allama Iqbal Memorial Teaching Hospital (Public Private partnership (MTI) hospital) Sialkot and second Imran Idrees Teaching Hospital Sialkot (Private sector limited hospital) Pakistan. Informations related to patient’s evaluation about health care service delivery, and level of satisfaction were collected from 600 patients (300, Allama Iqbal Memorial Teaching Hospital + 300, Imran Idrees Teaching Hospital Sialkot) attending the OPD from 1st April, 2022 to 10th August 2022. The experience of patients was categorized accordingly. The overall patients mean satisfaction score was significantly higher in the Imran Idrees Teaching Hospital Sialkot than Allama Iqbal Memorial Teaching Hospital with regards to the complaint listening (89%), privacy (98%), cleanliness of washrooms (68%), availability of medicines (80%), behavior of supporting staff (77%), Medical care of patients (70%).Imarn Idrees Teaching Hospital, Sialkot had a significant edge on Allama Iqbal Memorial Teaching Hospital, Sialkot

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Published

01.07.2023

Issue

Vol. 1 No. 4 (2023): Sial Journal Of Medical Sciences

Section

Articles

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How to Cite

PATIENTS SATISFACTION REGARDING CARE PROVISION IN MEDICAL OPD OF TWO HOSPITALS OF SIALKOT. (2023). Sial Journal of Medical Sciences , 1(4), 6-12. https://doi.org/10.60127/sjms.v1i4.15

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