PATIENTS SATISFACTION REGARDING CARE PROVISION IN MEDICAL OPD OF A TEACHING HOSPITAL OFSIALKOT

Authors

  • Akram Saeed Head of Community Medicine Department Sialkot MedicalCollege,Sialkot Author
  • Sahibzada Masood Us Syed Professor & Dean Research & Academics, Sialkot Medical College, Sialkot Author
  • Hassan Shahzad MBBS Students, Islam Medical College, Sialkot Author
  • Mohammad Hamza Shahzad MBBS student, Akhter Saeed Medical College, Lahore Author
  • Momina Zahra MBBS Student, Sialkot Medical College, Sialkot Author
  • Abaid Ur Rehman MBBS Student, Sialkot Medical College, Sialkot Author
  • Balqees Fatima MBBS Student, Sialkot Medical College, Sialkot Author
  • Faizan Haider Ali MBBS Student, Sialkot Medical College, Sialkot Author
  • Kinza Fiaz MBBS Student, Sialkot Medical College, Sialkot Author
  • Mahnoor Ali MBBS Student, Sialkot Medical College, Sialkot Author
  • Minahil Nayyar MBBS Student, Sialkot Medical College, Sialkot Author
  • Muhammad Waqar Ahmad MBBS Student, Sialkot Medical College, Sialkot Author
  • Pakeeza Naeem MBBS Student, Sialkot Medical College, Sialkot Author
  • Rameen Fatima MBBS Student, Sialkot Medical College, Sialkot Author
  • Rumaisa Pervaiz MBBS Student, Sialkot Medical College, Sialkot Author
  • SanaUllah MBBS Student, Sialkot Medical College, Sialkot Author
  • Sawera Pervaiz MBBS Student, Sialkot Medical College, Sialkot Author
  • Shiza Sagheer MBBS Student, Sialkot Medical College, Sialkot Author
  • Syeda Khaula MBBS Student, Sialkot Medical College, Sialkot Author

DOI:

https://doi.org/10.60127/sjms.v1i2.9

Keywords:

SMC,, OPD, patients

Abstract

The aim of the study is to evaluate the level of patient satisfaction about medical OPD services and accessibility of SMC Teaching Hospital and to find out the factors affecting patient satisfaction.A cross-sectional study was conducted at medical OPD of SMC Teaching Hospital Sialkot during the month of October, 2021 on 200 patients who were registered in medicine outpatient department of Imran Idrees Teaching Hospital over a period of one month. The research instrument for data collection was "structured questionnaire" for assessing the level of patient satisfaction. The experiences of patients were categorized into 05 criteria 1. extremely satisfied, 2. satisfied, 3. neutral, 4. dissatisfied and 5. extremely dissatisfied. Convenient sampling was done for selection of patients registered in medical OPD. The data was analyzed on statistical software SPSS 26.Patients described their experience about medical OPD; doctors’ attitude towards the patient’s; 21% were extremely satisfied, 59% satisfied and remaining were dissatisfied. Availability of medicines from hospital pharmacy 71% said yes and 29% said No. Cleanliness of OPD, Sitting area and Washrooms 22% were extremely satisfied, 39% satisfied and 39% were dissatisfied. Behavior of OPD supporting staff; 13% were extremely satisfied, 57% were satisfied and 30% were dissatisfied. Overall medical care which patients received; 17% were extremely satisfied, 55% were satisfied and 28% were dissatisfied

Published

01.01.2023

How to Cite

PATIENTS SATISFACTION REGARDING CARE PROVISION IN MEDICAL OPD OF A TEACHING HOSPITAL OFSIALKOT. (2023). Sial Journal of Medical Sciences , 1(2), 29-36. https://doi.org/10.60127/sjms.v1i2.9

Similar Articles

1-10 of 28

You may also start an advanced similarity search for this article.

Most read articles by the same author(s)

1 2 > >>